The Well-Known Small Print

Also known as General Terms and Conditions

Version: March 2026

We strive to offer optimal service and to be open and clear about it. However, we cannot avoid having "rules of the game"; in short, below are our General Terms and Conditions.

Please Take the Time to Read the Terms

First of all, we advise you, as a Visitor of this Website, to review the General Terms and Conditions and our Privacy Policy if you intend to use our website and offered services. These Terms and Policies apply to such use. By using the site, you agree to them. In this document, you can read what these conditions entail.

Definitions Used

Below, we explain the meaning of the terms or descriptions used in our General Terms and Conditions.

Administrator
Dovendi BV (Dovendi), located at H.J.E. Wenckebachweg 123, 1096 AM Amsterdam (The Netherlands) and registered under Chamber of Commerce (KvK) number 89369181. Dovendi is the owner of the website dovendi.com, to which these General Terms and Conditions apply. As the Administrator, we wear multiple hats: Contractor, Intermediary, Service Provider, Broker, etc. References to "We, us, and our" also refer to the Administrator where applicable.

Website
This refers to the Dovendi website, namely: dovendi.com

Visitor | User
A person or representative of a legal entity who uses the Website, consults it, and explores the services provided.

Client
Alternatively referred to as Acquirer, Buyer, or Customer. In all cases, the person, organization, or institution that takes over an existing domain name or purchases a service from the Provider.

Contractor
The Administrator may, in certain cases, act as the Contractor or Provider of services.

Intermediary
The Contractor fulfills the commissioned role of Intermediary between the Provider and the Client.

Broker
The Administrator always acts as a Broker between the Provider and the Visitor (potential Buyer/Acquirer). The Administrator is not the holder of the domain names offered via the Website.

Party (Parties)
A general designation for an involved individual or organization ("Party") who may or may not enter into a specific relationship with one another ("Parties").

Provider
The Party that offers domain names for sale via the Website or response form and/or makes Services known via the Website.

Service(s)
Everything outside of offering a domain name, such as but not limited to: Advice, Mediation, Valuation, etc.

Offer
The entirety of what can be acquired via the Website and response form.

Asking Price
The price the Holder asks for the respective Domain Name.

Price Guarantee
The Asking Price that the Holder provides to us is also called the Price Guarantee, which we are permitted to offer for 7 days. A price guarantee is not a guarantee of availability or a right of first purchase.

Transaction
A (purchase) agreement between the Provider and the Client established via the Website and/or through the Intermediary.

Compensation | Fee
The Administrator receives a Fee from the Provider upon the conclusion of a Transaction.

Partner
A Party that offers knowledge and/or services via the Website and is recognizable as such on the Website. A Partner has a direct relationship with the Contractor. A Partner may also be a Provider.

Third Parties
All Parties that have a direct or indirect relationship with the Administrator, whose services fall outside the responsibility of the Administrator.

Domain Name
In the context of offering a domain name via the Contractor's website, this refers to tradable domain names available for anyone to purchase.

Holder
The person or organization that has registered the domain name. Also referred to as the "Owner."

Registrar
The party that registered/recorded the domain name on behalf of the holder. Not necessarily the holder of the domain name themselves.

Scope of these Terms

These General Terms and Conditions apply to all Services provided by Dovendi BV and the use of the Website. Furthermore, the Terms of the Provider also apply to Transactions, for which the Administrator bears no responsibility and/or liability. While we don't necessarily look forward to it, we reserve the right to change the Terms unilaterally.

Liability

As the Administrator, we do everything possible to maintain the highest quality of the Offer, but we are not liable for the reliability of the services provided by the respective Provider or Partner.

Dovendi bears no responsibility for the domain names taken under management—for example, in cases of trademark claims, (former) ownership disputes, cybercrime, cybersquatting, or any other issue. In such cases, Dovendi will play a mediating role.

Dovendi is not liable for the availability of a domain name if a transfer fails to occur, for example, due to:

• Failure to obtain a transfer code

• Bankruptcy of a Partner

• Prior sale without transfer

• Business disputes

In all such cases, Dovendi will ensure the purchase is credited/refunded. After the Transaction, the Client (as the Holder) is personally responsible for the use and deployment of the Domain Name acquired from the Provider, as well as for any claims on the acquired Domain Name. Rescinding the Transaction on these grounds is not possible.

About the Services

The Website provides a portal where:

• Visitor: Can search for available domain names, purchase various Services, and freely gather information.

• Provider: Can share knowledge and offer services and domain names.

Stated Prices

Prices on the Website or communicated in any other way are always exclusive of VAT unless otherwise stated or agreed upon in writing. We are vigilant regarding the quality of the information provided. However, we cannot guarantee with certainty that all price information is always correct and complete. Prices and other information on the Website and in other information sources originating from us are therefore subject to typos and programming errors.

Dovendi has no influence over interim price changes, typos, or other causes resulting in an Asking Price different from the one issued for the 7-day Price Guarantee period.

Reserving a Domain Name

On behalf of the Holder(s), we can generally reserve a domain name for a maximum of 5 working days. However, we can never guarantee that the name will still be available at the moment the data provided by the Client is processed.

Right of withdrawal via Dovendi possible?

In short: no. Dovendi mediates the transfer (sale) of an existing domain name from the relinquishing Holder to the Buyer. The actual transaction takes place between the Holder and the Buyer.

The moment you accept a proposal and pay the relinquishing holder, you will receive the unique transfer code to move the domain name. By doing this, you have accepted all rights and obligations regarding this domain name. This is irreversible.

Please note: to avoid any misunderstanding. By proceeding with this transaction, you agree that, as a consumer, you explicitly waive your statutory right of withdrawal, insofar as it applies.

If for any reason you regret taking over the domain name, Dovendi will check with the holder to see what is possible. However, Dovendi is not a legal party in this matter, but a mediator.

Failure to transfer the domain name

When a domain name is sold through Dovendi's mediation, an owner change follows—by making the transfer code available—and the domain name must be transferred to the Buyer's account. If this does not happen, 2 reminders will be sent. After that, the former Holder has the right to charge you for the costs of renewing the registration, including a surcharge for internal and external costs.

You must then still transfer the domain name. If this does not happen, the former Holder reserves the right to reverse the transaction and take the domain name back and/or offer it to another interested party. The initial buyer can then no longer claim any compensation or refund of the purchase price.

What do we do with your data?

We process your personal data as stated in our Privacy Statement. You can find this in the footer at the bottom of our website.

Also Good to Know

Dutch law applies to any concluded agreement. Unless mandatory law prescribes otherwise, all disputes arising from the Agreement will be submitted to the competent Dutch court.

If a provision of these Terms proves to be incorrect, invalid, void, or illegal, this does not affect the validity of the General Terms and Conditions as a whole. In such a case, the Parties involved will consult in good faith with the aim of establishing new provision(s) to replace the old ones, whereby the Parties strive to match the intent of the original provision as closely as possible.

If you can't figure it out or if you have questions or comments after reading these General Terms and Conditions, please feel free to contact us.